Last updated: January 2026
This Refund and Returns Policy applies to products sold by São Salvador Alimentos S.A. (“SSA”, “we”, “our”, or “us”) through its official channels, where applicable. It outlines the conditions under which returns, exchanges, or refunds may be accepted.
1. General Policy
Due to the nature of food products, returns and refunds are subject to strict quality, safety, and regulatory standards. SSA is committed to ensuring product quality and consumer satisfaction while complying with applicable food safety laws.
2. Eligibility for Returns
Returns or refunds may be accepted in the following situations:
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Product delivered damaged, spoiled, or contaminated
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Product delivered incorrectly (different from what was ordered)
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Product with manufacturing defects
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Product delivered past its expiration date
In such cases, the issue must be reported within a reasonable time after delivery.
3. Non-Returnable Items
For health and safety reasons, the following items are not eligible for return unless there is a confirmed quality or safety issue:
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Opened or partially consumed food products
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Products stored improperly after delivery
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Products damaged due to misuse, negligence, or improper handling
4. Right of Withdrawal (Where Applicable)
In accordance with Brazilian Consumer Protection Law (Código de Defesa do Consumidor – CDC), consumers may have the right to withdraw from a purchase made outside a physical commercial establishment (e.g., online or telephone sales) within 7 (seven) days of receipt, provided that:
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The product is unopened and in original condition
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Food safety and hygiene standards are not compromised
This right may not apply to perishable goods, in accordance with applicable law.
5. Return Process
To request a return or refund, customers must:
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Contact SSA through the official Contact channels
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Provide proof of purchase (invoice or order number)
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Describe the issue and, when requested, provide photos or documentation
SSA will review the request and inform the customer of the next steps.
6. Refund Method
If a refund is approved, it will be processed using the original payment method, where applicable, or another method agreed upon with the customer.
Processing times may vary depending on payment provider and internal procedures.
7. Exchanges
Product exchanges may be offered at SSA’s discretion, subject to product availability and quality verification.
8. Business-to-Business (B2B) Sales
For B2B transactions, returns, refunds, and exchanges are governed primarily by the terms agreed upon in commercial contracts, purchase orders, or supply agreements.
9. Quality and Safety Commitment
SSA maintains rigorous quality control and traceability processes. Any reported quality or safety concerns are investigated in accordance with internal procedures and applicable regulatory requirements.
10. Changes to This Policy
SSA reserves the right to update or modify this Refund and Returns Policy at any time. Updates will be published on this website with a revised date.
11. Contact Information
For questions or requests regarding returns or refunds, please contact us via the Contact page on this website.